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<title><![CDATA[Green Hippo Ltd]]></title>
<link><![CDATA[http://www.green-hippo.com/support/]]></link>
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<title><![CDATA[Setting 50Hz]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/220]]></link>
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<pubDate><![CDATA[Tue, 26 Mar 2013 14:23:17 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Setting 50Hz Output frequency
What is Hz? &ldquo;Hz&rdquo; is the  abbreviation for Hertz, which refers to the refresh rate of a video signal. In  other words: the number of times per second that a new video frame is generated  by Hippotizer. Another ter...]]></description>
<content:encoded><![CDATA[<p>Setting 50Hz Output frequency</p>
<p><strong>What is Hz?</strong><br /> &ldquo;Hz&rdquo; is the  abbreviation for Hertz, which refers to the refresh rate of a video signal. In  other words: the number of times per second that a new video frame is generated  by Hippotizer.<br /> Another term thrown around a lot with the  refresh rate is &ldquo;p&rdquo; and &ldquo;I&rdquo;. These are short for &ldquo;Progressive&rdquo; and &ldquo;Interlaced&rdquo;  respectively.&nbsp; A progressive signal (so  1920 x 1080p 50Hz or simply 1080p 50 for example), is sending an entire video  frame 50 times a second. While an interlaced signal (1080i 50) is sending  alternate horizontal lines with each refresh. This means that frame 1 in an  interlaced signal is horizontal lines 1,3,5 to 1079 and frame 2 is 2,4,6 to  1080. This than alternates so that display can render an entire frame every two  interlaced frames it receives. <br /> Interlaced signals are common in  broadcast as it reduces the bandwidth required to send a TV signal.</p>
<p><strong>Why do you  need 50Hz? </strong><br /> Many broadcast and TV event  studios, in Europe specifically, require that media servers output at 50 Hz.  The Broadcast standard PAL uses a 50 Hz interlaced signal, which means that a  50 Hz signal from Hippotizer is easier to use for these studios.&nbsp; Outside of Europe, 60Hz is more common. (This  corresponds to NTSC and PAL-M broadcast standards).<br /><strong><br />Why it isn&rsquo;t easy to set 50Hz?<br /></strong>Graphics cards and the  Windows Operating system are built with the US (and therefore 60 Hz) in mind.  As a result, a 50 Hz refresh rate is not regarded as a valid operating mode  under normal conditions.</p>
<p><strong>How do you  set 50 Hz?</strong><br />This procedure is designed  to essentially force the machine into 50 Hz. In order for it to work, the  graphics cards must only &lsquo;see&rsquo; 50 Hz displays attached to them. We can do this  very easily using a DVI Parrot. (As this will show how to do), If however you  do not have a DVI Parrot, any EDID spoofing device will do, so long as it only  has 50 Hz profile(s).</p>
<p><strong>Step 1:  Configure the DVI Parrots</strong><br /> On each  output, you must set the EDID profile of the DVI Parrots so they only have 50Hz  profiles. This is accessed from the Parrot Trainer Application. <br /> -Start Parrot Trainer, and select a DVI parrot. Now push  &ldquo;Read Parrot&rdquo; to load the parrot&rsquo;s EDID profiles. <br /> <br /> <img src="/kbs/images/clip_image002.jpg" alt="1" width="603" height="494" />&nbsp;</p>
<p>The goal is to remove all the profiles from the Resolutions  window, except the highlighted 50 Hz profile. <br /> To do this, go into Simple Timings and un-tick the  highlighted buttons. (And any others that are not for 50 Hz). <br /> <br /> <img src="/kbs/images/clip_image004.jpg" alt="2" width="550" height="447" /> <br /> If more non-50hz timings remain under the summary after  removing them in Simple Timings, then go into the Extensions tab and de-select  any that are highlighted. Again, leave any profiles that are for 50Hz. <br /> Once this is done, save the profile and press Teach Parrot to  program the parrot. You can also use the same profile to Teach any other  Parrots that need to be done. <br /> On an HD system, you should flash both Parrots to 50Hz  profiles even if you are only using single output mode. <br /><br /> <strong>Step 2: HDTV Modes in ATI  Control Centre</strong><br /> Open the Catalyst control  centre by right clicking on the desktop and selecting Catalyst Control Centre. <br /> From  the Left hand menu, expand the Digital Panel icon, and Select HDTV Support. <br /> <br /> <img src="/kbs/images/clip_image005.jpg" alt="3" width="600" height="580" /> <br /> Now, in the &ldquo;Graphics Adapter&rdquo; drop down menu select display  2. This should correspond to the Output card in an HD system, or to output 2 on  a single card server such as Grasshopper or Hippo Critter. <br /> <br /> <img src="/kbs/images/clip_image007.jpg" alt="4" width="445" height="430" /> <br /> Next, Select 1080p50 from the top list and click Apply. A  warning dialogue will appear; acknowledge it. <br /> <br /> <img src="/kbs/images/clip_image009.jpg" alt="5" width="460" height="445" /> <br /> After applying, select the 1080p50 timing from the lower menu  and click apply format. <br /> Finally, repeat this procedure for the other adaptor (For HDs  only) by changing the top drop down menu.<br /><br /> <strong>Step 3: Set  the display resolution in windows BEFORE starting Hippotizer</strong><br /> Also in Catalyst control Centre, in the Displays manager,  select the resolution you need for the output, and confirm that the frequency  dropdown is showing 50Hz. <br /> -If it does not show 50 Hz, or shows both 50 and 60Hz then  you will need to go back into the custom HDTV resolutions and remove the ones  you are not using.</p>
<p><strong>Step 4:  Start Hippotizer</strong><br /> Now you can start the engine of Hippotizer. Keep in mind, the  Layers will not always load the first time after configuring 50Hz. In this  case, go into the Engine settings by right clicking the engine icon in HippoNet  Overview and selecting settings.</p>
<p><img src="/kbs/images/clip_image011.jpg" alt="6" width="602" height="440" /></p>
<p>From here select the output card you would like (On HDs it  will be Card #2), and select the layer mode to use. Apply the settings, and the  Engine should start loading layers. <br /> When it finishes loading layers, you can confirm that it is  outputting 50hz from the Speedometer. <br /> The engine should now start-up this way without any need to  change anything.</p>]]></content:encoded>
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<title><![CDATA[Media Map lost when uninstalling v3.1.0 SP1/v3.2 on latest GrassHoppers]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/213]]></link>
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<pubDate><![CDATA[Thu, 14 Feb 2013 13:05:57 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[Media Map lost when uninstalling v3.1.0 SP1/v3.2 on latest GrassHoppers
We have discovered an issue where the media map is removed when uninstalling Hippotizer.
This issue has been identified only on the latest GrassHoppers with serial numbers between 1...]]></description>
<content:encoded><![CDATA[<p><strong>Media Map lost when uninstalling v3.1.0 SP1/v3.2 on latest GrassHoppers</strong></p>
<p>We have discovered an issue where the media map is removed when uninstalling Hippotizer.</p>
<p>This issue has been identified only on the latest GrassHoppers with serial numbers between 1837 and 1907.</p>
<p>If you are uninstalling Hippotizer, or making any system wide changes to the software, please make a backup of the media map before running the uninstall.</p>
<p>This option is available in the Export dialogue of the Media Manager component.</p>
<p>Right click the Media manager component and choose export.<br /><img src="http://www.green-hippo.com/kb/Gui-hipponet-overview.jpg" alt="" width="335" height="310" /></p>
<p>&nbsp;</p>
<p>Select "Export media map" and select Yes and then choose your file location. We recommend, the D or E drives in case you perform a factory restore with F12.<br /><img src="http://www.green-hippo.com/kb/MediaManager_Export.jpg" alt="" width="427" height="356" />&nbsp;</p>
<p>After the new installation, if you find that only the installation test media is visible in the media map, import the media map you just exported using the import method.</p>
<p>If you have any questions about this information please contact Hippotizer Support.</p>]]></content:encoded>
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<title><![CDATA[UberPan 10 step quick guide]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/184]]></link>
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<pubDate><![CDATA[Thu, 22 Mar 2012 10:23:13 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[How to: 10 steps to configure and import media&nbsp;using UberPan
We are currently writing a detailed manual for Uberpan.&nbsp;In the meantime, please use the 10 Step guide in the attachment below.
*Please note mpeg2 limitations only allow a maximum res...]]></description>
<content:encoded><![CDATA[<p>How to: 10 steps to configure and import media&nbsp;using UberPan</p>
<p>We are currently writing a detailed manual for Uberpan.&nbsp;In the meantime, please use the 10 Step guide in the attachment below.</p>
<p>*Please note mpeg2 limitations only allow a maximum resolution of 1920 x 1080 so very large canvasses will require you to create image sequences to import as your media.</p>]]></content:encoded>
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<title><![CDATA[Green Hippo User Manual now in searchable format]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/195]]></link>
<guid isPermaLink="false"><![CDATA[0336dcbab05b9d5ad24f4333c7658a0e]]></guid>
<pubDate><![CDATA[Tue, 29 May 2012 11:49:50 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[The&nbsp;v3 User Manual has been re-formatted to include Index and Search options.
Click here to view it.
]]></description>
<content:encoded><![CDATA[<p><span style="font-family: verdana,geneva;">The&nbsp;v3 User Manual has been re-formatted to include Index and Search options.</span></p>
<p><span style="font-family: verdana,geneva;"><a href="http://www.green-hippo.com/manual-test" target="_blank">Click here to view it.</a></span></p>
<p><a href="http://www.green-hippo.com/manual" target="_blank"><img title="New re-formatted User Manual" src="http://www.green-hippo.com/kb/manual.jpg" alt="ScreenCap" width="450" height="413" /></a></p>]]></content:encoded>
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<title><![CDATA[v3.1.0 DMX Chart (updated 26-04-2012)]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/182]]></link>
<guid isPermaLink="false"><![CDATA[4c5bde74a8f110656874902f07378009]]></guid>
<pubDate><![CDATA[Thu, 15 Mar 2012 15:10:53 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[DMX Chart and updated personalities for Hippotizer v3.1.0 SP1&nbsp;(updated 26-04-2012)
This zip file contains a&nbsp;Microsoft&nbsp;Excel DMX chart and the latest Hippotizer personality files for Hippotizer v3.1.0 SP1 and is an updated version from the ...]]></description>
<content:encoded><![CDATA[<p>DMX Chart and updated personalities for Hippotizer v3.1.0 SP1&nbsp;(updated 26-04-2012)</p>
<p>This zip file contains a&nbsp;Microsoft&nbsp;Excel DMX chart and the latest Hippotizer personality files for Hippotizer v3.1.0 SP1 and is an updated version from the v3.1.0 version.<br />Please use this version for Hippotizer v3.1.0 or v3.1.0 SP1.</p>
<p>This updated version includes changes to the following:</p>
<p>1.&nbsp;Layer Speed is listed as being on channel 48 and relay select is listed as being on 49. These have now been swapped around.<br /><br />2.&nbsp;Generators&nbsp;now line up with the software and DMX will now see them listed from 0-255.</p>
<p>*Please backup you current c:\hippotizerv3\maps\personalities\ folder before copying these updated files into this folder.</p>]]></content:encoded>
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<title><![CDATA[Green Hippo Brochure]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/191]]></link>
<guid isPermaLink="false"><![CDATA[0aa1883c6411f7873cb83dacb17b0afc]]></guid>
<pubDate><![CDATA[Mon, 30 Apr 2012 16:17:15 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Green Hippo Brochure
This is the current Green Hippo Pruduct and Services brochure]]></description>
<content:encoded><![CDATA[<p>Green Hippo Brochure</p>
<p>This is the current Green Hippo Pruduct and Services brochure</p>]]></content:encoded>
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<title><![CDATA[Hippotizer v3.1.0 SP1 release notes]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/186]]></link>
<guid isPermaLink="false"><![CDATA[9872ed9fc22fc182d371c3e9ed316094]]></guid>
<pubDate><![CDATA[Thu, 12 Apr 2012 12:08:25 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Hippotizer v3.1.0 SP1 release notes
These are the release notes as displayed after the installation of Hippotizer v3.1.0 SP1.
Hippotizer v3.1.0 SP1
Zookeeper v3.1.0 SP1]]></description>
<content:encoded><![CDATA[<p><strong>Hippotizer v3.1.0 SP1 release notes</strong></p>
<p>These are the release notes as displayed after the installation of Hippotizer v3.1.0 SP1.</p>
<p><a href="http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/185/5/hippotizer-v310-sp1">Hippotizer v3.1.0 SP1</a></p>
<p><a href="http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/185/5/hippotizer-v310-sp1">Zookeeper v3.1.0 SP1</a></p>]]></content:encoded>
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<title><![CDATA[Hippotizer v3.1.0 rev 9210 user manual]]></title>
<link><![CDATA[http://www.green-hippo.com/support/index.php?/Knowledgebase/Article/View/167]]></link>
<guid isPermaLink="false"><![CDATA[5878a7ab84fb43402106c575658472fa]]></guid>
<pubDate><![CDATA[Thu, 30 Jun 2011 18:55:24 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Main product user manual for Hippotizer v3.1.0 rev 9210
The Hippotizer manual is currently being re formatted and&nbsp;will be available in new formats very soon and an updated manual will follow.
The current manual is&nbsp;also available online here: w...]]></description>
<content:encoded><![CDATA[<p>Main product user manual for Hippotizer v3.1.0 rev 9210</p>
<p>The Hippotizer manual is currently being re formatted and&nbsp;will be available in new formats very soon and an updated manual will follow.</p>
<p>The current manual is&nbsp;also available online here: <a href="http://www.green-hippo.com/manual" target="_blank">www.green-hippo.com/manual</a>. New <a href="http://www.green-hippo.com/manual-test" target="_blank">searchable version here</a>&nbsp;(opens a new window).</p>]]></content:encoded>
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